I ordered 2 bags of the Sweet & Hot, one looks fine and the other is about half molded......should I destroy or would you like it back???

Mine came today and is the same way!! One bag molded

I need to return / refund this as it molded up in the bag.

We apologize you received a product that is not up to our high standard of quality. Please call us at 715.466.6608, M-F, 8-4 Central Time or write us at the below link and we will try to help. http://www.jacklinks.com/pages/contact Thank you for being a valued customer.

I purchased 4-pk 18oz hot&spicy 8/24/19 and 2-pk are ALL mold! and exp date is 11/09/2020

We apologize you received a product that is not up to our high standard of quality. Each bag that leaves our facilities is checked by our quality team and stamped with our Jack Link’s Guarantee seal. If the jerky is somehow exposed to oxygen throughout the transportation or shelving process, it could result in mold. Please call us at 715.466.6608, M-F, 8-4 Central Time or write us at the below link and we will try to help. https://www.jacklinks.com/contact-us Thank you for being a valued customer.

Is this jerky susceptible to spoilage due to heat during shipment?

Highly unlikely, it's dried, sealed and has moisture control pack present. Unless there was some kind of contaminant present. I've only see beef jerky mold once in my lifetime and was smaller company with questionable Jerky. We ship to where we are all the time and weather here in summer is up to 120 degrees.

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Jerky

Product ID: 93279966

Details

Biological Source
Cow
Brand
Jack Link's
Flavor
Original
Item Form
Strip
Number of Items
2

💪10g protein per serving

📦2 large 9 oz resealable bags

🔥Slow-cooked over hardwood smoke

WS$303

Duties & taxes included

In stock

Sold byAmazon SamoaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

🔥 Snack Bold, Snack Smart — Fuel Your Hustle with Real Beef Power 💼

SHARE OR STOCK UP - Two generous 9 oz bags mean you’re always ready to snack or share the jerky love.
GIFT THE WILD SIDE - Ideal Father’s Day or anytime gift for the protein lover who values quality and convenience.
READY WHEN YOU ARE - Shelf-stable, no refrigeration needed—perfect for on-the-go professionals and road warriors.
AUTHENTIC BOLD FLAVOR - Slow-smoked over hardwood for that classic, savory taste jerky aficionados crave.
POWER THROUGH YOUR DAY - 10g of protein per serving fuels your busy lifestyle with clean, real beef energy.

Jack Link's Original Beef Jerky Multipack offers two 9 oz bags of premium, 100% real beef jerky delivering 10g of protein per serving. Slow-cooked over hardwood smoke for a bold, savory flavor, this ready-to-eat, shelf-stable snack is perfect for busy professionals seeking a high-protein, convenient, and flavorful snack anytime, anywhere.

Specifications

ASIN	B07JLT9FK9
Age Range Description	9 to 12 Months
Allergen Information	Almonds Free
Best Sellers Rank	#1,807 in Grocery & Gourmet Food ( See Top 100 in Grocery & Gourmet Food ) #17 in Jerky
Biological Source	Cow
Brand	Jack Link's
Brand Name	Jack Link's
Color	Original
Container Type	Bag
Cuisine	North American
Customer Reviews	4.6 out of 5 stars 10,590 Reviews
Diet Type	Gluten Free
Flavor	Original
Global Trade Identification Number	00017082887344
Item Form	Strip
Item Package Weight	0.68 kg
Item Weight	1.1 pounds
Manufacturer	Link Snacks
Model Number	10000026279
Net Content Weight	1.1 pounds
Number of Items	2
Number of Pieces	2
Package Size Name	Pack of 2
Package Type Name	Bag
Part Number	10000026279
Product Firmness	Hard
Protein	11 g
Size	9 Ounce (Pack of 2)
Special Features	MSG Free
Specialty	Snack
UPC	017082887344
Unit Count	18 Ounce
Vitamins And Minerals	23, 25.0, 460.0, 8 milligrams

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

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Smooth transaction and product arrived in perfect condition.

3 weeks ago

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Customer service was outstanding when I had questions about the product.

2 days ago

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WS$303

Duties & taxes included

In stock

Sold byAmazon SamoaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Samoa.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Suresh K.

Very impressed with the quality and fast delivery. Will shop here again.

4 days ago

Anjali K.

The product quality is outstanding. Exactly what I needed for my work.

1 month ago

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