Aquasure Harmony Series Grains Whole House Water Softener with High Performance Automatic Digital Metered Control Head | Reduces Hardness & Minerals (64,000 Grains)

I installed the 32,000 Grains AquaSure water softener almost two months ago. It replaced a 22 year old Big Boss water softener that finally quit. After much research on saltless and salt softeners, I decided to go with AquaSure. I already had a softener installed, so the set up was easy! The old softener had 3/4" lines, I bought 20" stainless steel water softener hoses from Lowe's that were 3/4" one end, 1" on the other. One hose was too short, so I purchased a 3/4" x 6" brass nipple to extend the length. The installation manual was well written, very detailed and easy to understand. The only missing detail was to place the white cap BACK on the internal tube. After four days, the gallon counter was still not counting down. I called AquaSure, Diane had me send several photo's of the set up, the hoses and internal plumbing to the house etc. at 4:30 PM on a Friday,. Their Tech support called me back within an hour and walked me through the fact that there was one shut off valve in the house plumbing that I had left open. Essentially, the water was mixing together. She had me shut off the valve, flush the toilet and PERFECT! The toilet flush reduced the count from 1,000 gallons to 997 gallons. Their tech support was excellent! As for functionality? It runs perfectly, backwashes at 2:00 AM, uses SO much less salt and my hair is like silk. I love the digital screen and being able to see how much water I am using per chore just out of curiosity. Water test strips are before installation & after one week of usage. I am wondering how long it has been since my Water Boss really was not working well. I am very pleased with my educated decision.

Very easy to install had a buddy of mine help me move it around and get it in the basement. Ran a ran through it and bam amazing water in the house. Best water I’ve ever had in that house in the last 15 years.

Our home uses well water with a very high iron content, meaning the water is essentially orange without using iron-fighter salt. In 12 years we went through 2 different units. I was fed up and bought a higher grain unit, this thing works great and I am buying less salt as well. Worth the price in my opinion.

The unit functions well once installed. There were a couple of things you need to know. This is The Harmony 56,000 grain unit. Warning to new customers this unit arrives with a 1” inch hookup in /out manifold. I don’t understand this since every home I’ve ever been in uses 3/4” inch pipes. So it was a huge inconvenience because I had to go buy reducers to get it down from 1” to 3/4” which changed its position in my room see pictures above This would have been a simple install had it had the correct connection. So that’s why 4 stars for ease of installation. I tried contacting support and couldn’t get a live person on the line so only 3 stars there. They do have a decent support site. The other thing that bothers me is the brine line is solid black you can’t see thru it. So there is no way to tell if it’s clogged later down the road. And it doesn’t unscrew like my last unit. The line pushes in and locks. So I don’t even know if it’s removable. Other than that it seems to function perfectly. So yes it works fine.

This was super easy to install. I did already have a softener so it made it easier to replace with this one. This thing is way more efficient than my old one & uses way less salt. It seems to be good quality, water flow & pressure are great. It’s much easier to dial in how soft you want the water. I hope this last a while I’ve used other brands that lasted about 5 years each but this is the best one I’ve had so far, I would buy it again.

Works great little confusing on set up but over all good product

Problems, problems, problems. We installed this during a house expansion/remodel last year to replace an older GE model that worked fine, but was getting old. Aquasure was easy to install and the instructions are fairly clear, though the control screen display and prompts are very clunky and not intuitive - you definitely have to keep the paper manual on hand to understand how to set it up and change settings. One side note: some reviews mentioned the clock resets during a power outage - I never had that issue - it always kept time regardless of the power going out (though we never had a long, multi-day power outage, just short ones). Once we got it up and running, it worked great for about 6 months. Then we noticed that hard water would show up at the tap when there was still a few hundred gallons left on the countdown meter (the meter that starts a recharge cycle). Over time, I lowered the recharge gallon amount, but each time, hard water would show up with a few hundred gallons left. I started by setting it at 3,150 gallons (based on the calculation in the manual - using a scientific water quality sample as my data input) - which worked for 6 months. Once the hard water problem showed up, and I started reducing the meter point by a few hundred gallons at time (3150, 2700, 2250, 2000...etc.) I ended up at 1,000 gallons and then started getting hard water with 200 gallons left to go (hard after 800 gallons went through the meter). I spent hours on the phone with customer support over days and weeks. They eventually shipped me a new resin tank. I installed that, cautiously set the meter to 2,500 gallons (manual still said 3,150 would be the right amount, but I was gunshy and wanted it to work this time so I set it more conservatively). After a few cycles of working fine, sure enough, on this last cycle, I got hard water with 400 gallons left to go - had to go back to manually cycling after I catch hard water at the tap. Now I'm back to watching the meter every few days, using test strips at the tap, trying to catch the hard water before it ruins my expensive water heater and faucets. This thing is taking up mental space in my head which is not what I want from an appliance that should be reliable. Their customer support was courteous and responsive. However, they were not able to answer some of my technical questions. Like why does the meter setpoint calculation have an additional factor based on # of people in the household, instead of a simple and pure # of gallons throughput? The rep also told me at one point that the system has to cycle once per week (then why have a gallon throughput calculation? And if there is a time component, what is that based on? Do beads degrade over time regardless of usage throughput?). My old GE system cycled once every few months and I never had any problems with nor any hard water. With this system in its degraded state, I am cycling once per week - which is eating a lot of salt (more $$$). While I appreciate that customer support spent time troubleshooting with me and even shipped a replacement tank for free, this system is inferior and I have had too many problems with it. I will be replacing it shortly, tired of spending time trying to monitor and manage the hard water issues.

I've been in water treatment for 15 years. Six years of that has been spent in industrial water treatment with RO systems up to 1600gpm, pretreatment by softeners the size of pick up trucks. Various chemical injections and multimedia filtration. Primarily in the oil, gas and power plant industries. This system is very small in comparison but the science and process is the same. My house hold water treatment system is as follows: city water (surface water)-meltblown cartridge-carbon block-carbon block- softener (Aquasure 32000 grain)- drinking water RO. Please let me elaborate on a few things to make sure you are setup for success. Install a chlorine removal system prior to the softener. This will extend the life of your resin. Any whole house carbon filter will be sufficient. Stay below 2ppm chlorine. Install a sediment catching filter (string wound or melt blown). This will likely help with differental pressure on softener between regenerations and increase overall water quality. Perform hardness test prior to purchase for proper sizing. Sizing a the softener too small for your use increasing regeneration frequency. Which will shorten the lifespan of the resin. However, the softener will still produce soft water throughout its lifespan. This is a 32000 grain softener. It has the potential to remove 32000 grains of hardness causing minerals (calcium, magnesium). My feed water is 5grains per gallon prior to my softener. If I am to utilize 90% of this resin capacity prior to a regen, I would be able to soften 5760 gallons of water before I should Regen. 10% is reserved to prevent hard water/resin exhaustion and to allow time for time/metered based regen to kick in at 2am. This leads me to probably the second most important thing to consider. The control head is programmed to regen at 1000 gallons. This is extremely conservative and likely based on a feed hardness around 25-30 gpg. The more you regen, the shorter lifespan of the resin. This could mean shorter lifespan of the softener if you do not have the resources to cost effectively replace the resin. Please, whether you have to send off a sample of your water to a lab or buy a cheap test kit, know your feed water hardness. I changed mine to 5760 gallons before a regen is triggered. I am going to regen 6 times less than programmed setpoint. Using less salt and increasing the lifespan span of my resin. Loading less salt. Buying less salt. Win win win. We have a family of four in my home. After reviewing our summer water usage, of 7.5-10 thousand gallons. You can see I am going to regen my resin 1.7 times month while supervising my softener differential pressure. At stock setpoint, I would regen 10 times at max usage. Big difference. Purchasing a test kit is best as this will allow you to monitor your feed hardness by season. Sometimes, water companies will change feed sources or change their treatment regimen or chemicals. Changing your water profile. There are many variables to consider. Onto this softener. It's a fleck style head with somewhat fleck style controls. Quality is decent for a residential unit. The digital controls are convoluted and will require frequent reference to the user manual. However, the overall set up and operation is relatively simple. Upon install, I had 0 problems. No leaks and a successful Regen. After a 10 minute flush, I had 1 ppm hardness at my faucet. Down from 85.5ppm (5 grains per gallon) before softener. Plan to provide shelter for this softener as it should not be installed exposed to sun and rain. Keep in mind that if you install it indoors, which I considered, and there is a catastrophic failure causing a leak, you will flood your home if draining for such an event isn't considered. I will update this review with relevant pros and cons after more usage. Overall, this system gets the job done. Update 10/18/23- My feed water hardness changed to 8gpg. Leading to hard water before regeneration. After adjusting my gallonage setpoint, I will be fine. Best practice is to leave it this way for the near future and reassess. We have gone through drought conditions, temperature changes and then a high amount of rain. This can have affects on the surface water source and the treatment plant operations. The only issues I have with this softener so far are: -lost totalizer (counted) gallons if I enter the menu. This needs to be fixed by the manufacturer. -lost totalizer gallons during a power outage. This will lead to hard water as the count resets. This needs to be fixed by the manufacturer. -clock isn't accurate. I had to abandon time/throughput based regeneration and move to throughpit (meter gallons) only. This needs to be fixed by the manufacturer. If you are experiencing hard water issues before regeneration occurs, check your feed water hardness, meter regen setpoint and ensure your brine tank is running empty during regeneration step brine draw. Update 12/1/2024- I have been using this softener now for well over a year. Overall, I am satisfied with the product for the price. I always have soft water and I am continuing to check my feed water hardness periodically. As long as the control head continues to function correctly, I suspect I will get many years out of this softener and it's resin. Likely well beyond five years. Yesterday's feed water test (first in several months) was 7 grains per gallon. 32000 grains/7 grains=4,571 gallons. 4,571X.90=4,113 gallons for my metered regeneration setpoint. We do not want to utilize 100% of the capacity. So 90% is the desired number. Yesterday, I had soft water directly up until regeneration. Indicating the softener is performing as intended. For this softener, I recommend meter regeneration setting (throughput) only. The time based or meter/time based is not efficient or reliable. Until I have an issue with this softener, this will be my last update.

Facile a installer, guide et video bien expliqué. Pas plus compliqué qu’une laveuse a linge. Eau dure 350ppm Fer 0,5ppm Manganèse 0,5ppm

It’s working good so far but hasn’t done its first backwash yet. It rinses or backwashes every so many litres of water used. It doesn’t do it every so many days so uses less salt. If we are away and no water used it doesn’t need to flush so doesn’t.