Total Facility Management

good

I was excited to get this book. But on opening it, I saw it was not a new book or it was not well handled before packaging. I will return this because it does not look new at all. Also whoever packaged this disregarding the condition of the book must be very deceptive and wicked. I paid for a new book and can’t have this in my library.

Don’t get the ebook on kindle. The formatting is awful and looks like a mess

This is a very good well written and clearly structured reference for Facilities Managers who plan to move towards a Total FM solution.

Exactly what I needed, for a fraction of the price wirh amazon used. In amazing condition!

Excellent and comprehensive overview of the facilities management industry in the 21st century. I find this to be an essential reference guide and keep it on my desk at all times. Highly recommended.

I retired 15 years ago from being a Chartered Surveyor engaged in management for many years, and I worked through the early evolution of what I knew as Facilities Management. This was a field developing from basic operations to underpin business needs in the most effective ways possible in procuring premises, controlling services, repairs and maintenance of buildings and surroundings etc. Facility Management, as it is now called, has become an internationally recognised discipline that is subject to continuous development, and it has widened to place emphasis on people using or affected by premises and infrastructure, on coordinating needs, on risk assessment, on increased responsibilities for safety, and on adding value to businesses and organisations. The publication ‘Total Facility Management’ is aimed at a worldwide market with provision of the most up-to-date comprehensive approaches and consolidation of best practices in an interdisciplinary manner, and it even presents indicators of future progress. Emphasis is placed on getting Facility Managers and other professional advisers to think globally yet act locally.in support of building owners, tenants and operators. This fourth edition, first published in 2000, now benefits from several national and international standards introduced over recent years, but there is a warning that users of ‘Total Facility Management’ must ascertain themselves the relevance of any legislation or other requirements. A Bibliography lists the most pertinent standards that will determine any framework for a facility management service. This may be out-sourced or in-house with the owner or user of premises, but in any case, and whether private or public sector, there must be a formal relationship with defined procedures for services formulation and implementation. To assist readers the book incorporates a list of Abbreviations, a Glossary and a Reference section, and there is a comprehensive Index. Also there are Appendices on Risks Involved in Outsourcing, Fraud and Irregularity, Contract Provisions, and a particularly useful checklist for a Service Level Agreement. After a brief Introduction the first main chapter sets the scene under the heading Fundamentals, and this will not fail to impress the value of facility management to non-practitioners and also to firmly set out and reinforce basics for practitioners, even though it is recognised there is no universal format. It is not practicable to refer to the detailed contents of ‘Total Facility Management’, but there then follows a further 14 major chapters with headings: Facility Planning, Facility Management Strategy, Human Resources Management, Workplace Productivity, Health, Safety and Security, The Outsourcing Decision, Procurement, Service Delivery, Specialist Services and Partnership, Performance Management, Maintenance Management, Sustainable Facilities, Change Management, and Information Management. Each of these chapters commences with a section Key Issues and terminates with sections on Conclusions, and Checklist. Under the 15 chapter headings there are sub-headings with readily identifiable subjects, and it is clear ‘Total Facility Management’ is a definitive and seminal publication. It is inevitable there is a degree of repetition in the text, but perhaps this is helpful to assist users to focus on particular areas of interest. I found the book heavy going and feel there may be benefit in dividing ‘Total Facility Management’ into a series of technical papers. This approach could assist updating in response to future changes or permit revisiting of accepted situations when new opportunities are recognized. As a massive manual ‘Total Facility Management’ deserves 5-stars for collecting together its huge volume of facility management issues, and identifying their demands for competence in practitioners, but because it is difficult to take in I deduct a star - hence 4-star rating.

Happy with the book